If worries about COVID-19 are causing you to feel distressed, click on the get support button to get some help. During Alert levels 3 & 4, all support will be provided via phone or video call. During Alert Level 2, face-to-face appointments will be available for those who need them however the majority of support will continue to be provided by phone or video. If you need to talk to someone today, you can contact 1737 Need to talk? - Free call or text 1737 any time for support from a trained counsellor.

Kia ora, we're here to tautoko you.

What does Piki mean and how did you come up with the name?
The name ‘Piki’ was decided by a group of Rangatahi aged 18-25, some of whom have had mental health issues themselves. The meaning of Piki is to support another and to ascend. In Te Reo Māori, the phrase ‘piki te ora’ is said to someone you wish good health to. Piki is considered to be an energising, youthful and positive term and due to brevity, more memorable, sharable and relatable.
I want to see a therapist - where would the sessions take place?
We have Piki therapists based across the greater Wellington Region (Kapiti, Wairarapa, Porirua, Hutt Valley and Wellington City).
I’m already seeing a counsellor or working with another mental health service. Can I still access Piki?
If you are working with other services, you may still be eligible for Piki. However, if you are currently enrolled with Secondary Mental Health Services, you may not be eligible for support under Piki at this time. If you are unsure who you are enrolled with, please click 'get support' on this website and we will be in contact to discuss.
Is there anything that would prevent me from accessing Piki?
This support is only available to individuals aged 18-25 years old who are not currently being supported by Secondary Mental Health Services. If you are currently 25 and will have your birthday soon, we will still accept your referral if you are 25 at the time it is made.
Is Piki available for international students or non-residents?
Piki is only available to NZ citizens or residents and other people who are eligible to receive publicly funded health services, such as students studying in New Zealand under the New Zealand Aid Programme. For detailed information on eligibility for publicly funded health services click here
If you are a student, contact your education provider to find out what other support is available to you.
If you are not a student, contact your general practitioner to find out what support is available to you.

For further information on accessing health services in NZ, click here
What does mild to moderate distress mean?
Mental health, much like physical health, encompasses a range of issues. Some types of distress are appropriate for Piki, while others would be better served by a different level of care. Talk with one of our trained clinicians, who can help determine the correct level of care for you.
How long are the therapy sessions?
Your first session can take up to 90 minutes, and subsequent sessions will be up to 50 minutes.
How do I refer myself to Piki?
Please click on the get support button on the homepage of this website and follow the instructions. You can also be referred by your GP, other health providers and other agencies who can help to refer you via this website too.
I’m concerned about someone I know, but where do I start?
Please visit our support page, and check out the links under 'for someone else'.
What is Peer Support and how can I access this?
Peer Support can include meeting in groups or one to one with a Peer Supporter who will also have personal experience themselves of living with mental distress. Peer Support offers a less formal relationship and opportunities for mutual growth and learning. PeerZone is a local provider of Peer Support. Find out more about Peer Support.
How many sessions of face to face counselling will I get?
Piki provides multiple sessions of face to face counselling, depending on need. We expect that most Rangatahi will only want to remain engaged for a small number of sessions, but the door is open if they want to re-engage at any stage.
Will what I say to my therapist stay between us, or will they tell someone else?

Under New Zealand law the therapist may be required to share information in some circumstances. This would occur if the therapist was concerned that you were at risk of harming yourself, you were at risk of harm from someone else or you were at risk of harming someone else. The therapist will always try to discuss with you if they are going to do this.
You will also be asked to complete questionnaires (which your therapist will tell you about in your first session) and the information you give will be shared anonymously with the evaluation team to help improve the service we are developing - the evaluation team will not know this information relates to you as an individual.

What paperwork will I be asked to fill out?
In the first and subsequent sessions, your therapist will sit with you and talk through all the paperwork you will be asked to complete.
I would like to provide feed back about Piki, how do I do this?
If you have comments, praise or concerns about Piki and would like to feed these back, please contact piki@compasshealth.org.nz.
What are the other options if I don’t want to see a therapist face-to-face?
If you do not wish to work with a therapist face to face, you could call one of the other helplines listed on the resources page on this website to talk to a health professional or someone else who can support you over the phone or via text. The National Telehealth service (1737) has trained counsellors available 24/7 to respond to your calls or texts.
Can I change my mind at any point if I don’t wish to continue therapy or would like to change therapists?
Yes, if you change your mind or decide you are not ready then that is completely fine.
What is Melon Health?
Piki will include digital support via the Melon app. Melon Health specialises in providing digital applications to support behaviour change programmes. The Melon emotional wellness programme will be offered to Rangatahi seen though Piki in addition to counselling and Rangatahi will also need to enrol on Melon with the support of their therapist to be part of the programme.
How do I provide feedback about Piki?
We welcome your feedback about any aspect of your experience with Piki. Please click on the ‘contact us’ button to get in touch.
I received a text asking for my consent to the Piki evaluation team contacting me. Why do they want to contact me?

Piki is a pilot which is being funded by the Ministry of Health and is being independently evaluated by a research team from the University of Otago (the Piki evaluation team). The results of the evaluation will help us to improve Piki services and help the Ministry of Health decide whether to keep funding Piki at the end of the pilot.

The Piki evaluation team would like to invite you to take part in an interview to inform our evaluation of the Piki pilot. We would love to hear about your experience of using the services. This is completely voluntary, and you can add your consent or withdraw your consent at any time.

Our interviewers are able to travel to you if convenient. Interviews are expected to take around 30 – 60 minutes and will be conducted in person with one of our interviewers. We will give you a $30 supermarket voucher to acknowledge your participation in the research.

If you are happy for the evaluation team to contact you, please reply Y to the text.

If you would like more information about the interviews before deciding, please contact Dasha at 027 8408201 or email: dasha.fedchuk@otago.ac.nz. If you want to find more about the evaluation in general, and what the researchers are doing, please contact Tracey at 022 344 1370 or email: piki.research@otago.ac.nz.